Frequently Asked Questions
Everything you need to know about bringing Nucleus into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly in your home.
Do you offer international shipping?
Currently, Nucleus ships to the contiguous United States and Canada. We are working on expanding our logistics network to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier portal. You can also view live updates by logging into your Nucleus account dashboard.
Are your wood products sustainably sourced?
Yes, sustainability is core to our mission. We partner with FSC-certified suppliers to ensure all timber used in our collections is harvested responsibly and ethically.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases.